Wednesday, July 28, 2010

Changes in Overdue Fines

From 1st August we will be introducing a new overdue fine system.

When items are overdue:

On day 1 & 2 A grace period applies.

On day 3 & each day thereafter Each item incurs a 10 cent per day overdue fee (to a maximum of $3.00 per item).

On day 9 Borrowers will be contacted by email or mail advising that they have overdue items.

On day 23 Borrowers will again be contacted either by email or mail advising that they still have overdue items.

On day 30 Borrowers will be phoned to request the return of the overdue items.

On day 37 Borrowers will receive an invoice for the cost of replacement of the overdue items. At this stage borrowers may not borrow further items until the overdue items are returned and fines paid.

On day 67 Any outstanding amounts may be referred to a debt collection agency.

To check items onloan and their due date:

* check your items borrowed slip
* phone the Library on 6877202
* email us:
* check online with your borrower number and PIN at
(to get a PIN visit a library or phone 6877202)

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